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Writing emails in customer support: 6 tips you can use (ACTIONABLE) | Freshworks Academy

Freshworks Academy

Thu. Jan. 04, 2018 8:13am

As a support agent, it is important to know how to craft emails that customers love. After all, 72% of consumers say they prefer email over any other channel to communicate with companies.

Writing a good email depends a lot on getting some of the basic email etiquettes right. Etiquette that you can easily maintain using a checklist. In this video, we will look at the 6 main checks you need to do before you hit ‘send’ on any email.

Sample email templates that you can learn from here: https://bit.ly/writing-support-emails-blog

Check out this course in the Freshworks Academy and participate in the discussion with the customer service community: https://www.freshworks.com/academy

Check out Freshworks, a refreshingly simple customer engagement software that your teams will love: https://www.freshworks.com